Apply for Training and Development Officer at Vianet Communication Ltd. in Kathmandu, Nepal.... Explore requirements and apply online on SpireJob Nepal.
The Training and Development Officer will design, develop, and deliver comprehensive training programs specifically tailored for call center operations. Key responsibilities include creating structured training materials, facilitating new employee onboarding, and conducting interactive sessions using role-plays and simulations. Candidates are required to hold a Bachelor's degree in IT, Business Administration, Human Resources, or a related field along with proven experience in a training role. Additional duties involve monitoring agent performance, assessing service quality, and tracking training progress to bridge skill gaps effectively
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