Apply for Chief Operating Officer at eSewa in Lalitpur, Nepal. Full-time opportunity. Explore requirements and apply online on SpireJob Nepal.
The Chief Operating Officer will lead the company's payment operations, customer service, and administrative functions while translating organizational priorities into actionable operational plans. The role requires at least 12 years of relevant experience in banking, financial services, payments, or fintech, including 5 years leading large operational teams or multiple departments, along with a Master’s degree in Management, Finance, Technology, or a related discipline. Key responsibilities include strengthening service delivery and internal controls, driving productivity through process optimization, and managing incident response and business continuity. Candidates must possess a strong understanding of digital payments, banking processes, internal controls, and applicable regulatory requirements. Additional duties involve overseeing reconciliation, settlement preparation, customer and merchant support, and operational risk management. The position demands strong operational leadership, strategic planning, and stakeholder management skills to shape business performance and scale operations
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