Apply for Customer Experience Officer at eSewa in Lalitpur, Nepal. Full-time opportunity. Explore requirements and apply online on SpireJob Nepal.
The Customer Experience Officer will map, maintain, and update end-to-end customer journeys and personas while monitoring key CX metrics to recommend strategic improvements. The role requires 2 to 4 years of professional experience in customer experience, CX research, or UX research, preferably within fintech, e-commerce, or digital services. Candidates must hold a Bachelor’s or Master’s degree in Business Analytics, Marketing, Economics, Statistics, or a related field. Responsibilities include conducting customer call surveys, analyzing feedback across platforms, and collaborating with product and UI/UX teams to resolve user friction points. Additional duties involve designing user experiments, running usability testing sessions, and translating customer insights into actionable initiatives
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