Apply for Customer Support Executive at Pick & Drop in Lalitpur, Nepal. Full-time opportunity. Explore requirements and apply online on SpireJob Nepal.
The Customer Support Executive will manage and resolve customer inquiries efficiently across phone, chat, WhatsApp, and email channels in the logistics sector. Responsibilities include handling delivery status questions, updating ERP/CRM systems, coordinating with delivery teams, and maintaining SLA targets. Candidates must possess good typing speed, basic computer knowledge, and strong problem-solving skills. Additional duties involve preparing daily reports and communicating delays proactively to ensure customer satisfaction. Preferred candidates will have familiarity with delivery tracking systems and local knowledge of delivery zones
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