Apply for Customer Support Representative - Technical Unit at Vianet Communication Ltd. in... Explore requirements and apply online on SpireJob Nepal.
The intern will handle inbound technical support calls and resolve L1 network, connectivity, and service issues. Responsibilities include providing guided troubleshooting, escalating complex cases, and maintaining high First Time Resolution rates. Candidates must have basic networking knowledge in TCP/IP, DNS, DHCP, Wi-Fi, FTTH, and PPPoE. Freshers holding or pursuing a Bachelor's degree in Information Technology or Computer Science are encouraged to apply. Strong communication skills and a customer-centric mindset are essential for this role
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